Video call
How can we "enable" video call? We enable everything in myPBX, but there is no video icon in myPBX. Please help. Thank you.
Registered 8 years 234 days
innph Thursday, 15 December 2016, 09:55 AM
Registered 10 years 257 days
André 1752 Thursday, 15 December 2016, 10:03 AM
1 of 1 users consider this post helpful
Re: Video call
The user has the UC license?
And this (See attachment) is also activated?
2016-12-15_10_02_40-myPBX_Konfiguration.png
And this (See attachment) is also activated?
2016-12-15_10_02_40-myPBX_Konfiguration.png Registered 9 years 146 days
Kevin 2636 Thursday, 15 December 2016, 10:07 AM
1 of 1 users consider this post helpful
Re: Video call
Do you use a hardware phone? Video and Application Sharing does not work with DECT Phones.
Registered 8 years 234 days
innph Thursday, 15 December 2016, 10:35 AM
in response to André 1752
Re: Video call
We did this, yes, and my camera appears, if I click 'Video camera...', but the camera from the person I'm calling is not visible, and there's still no video icon in myPBX.
Registered 10 years 257 days
André 1752 Thursday, 15 December 2016, 10:56 AM
Re: Video call
In the PBX registrations, are both users marked as Video available?
2016-12-15_10_55_05-Aarboard_-_innovaphone_Virtual_Appliance.png
2016-12-15_10_55_05-Aarboard_-_innovaphone_Virtual_Appliance.png 
Registered 10 years 266 days
Carlos 1853 Thursday, 15 December 2016, 11:21 AM
1 of 1 users consider this post helpful
Re: Video call
Hi,
I know it sounds a bit weird but once I had an issue like that and the problem was the http protocol from MyPBX-Client. It worked after changing from http to https.
https://xx.xx.xx.xx/PBX0/MY/client.htm
regards,
Carlos.
I know it sounds a bit weird but once I had an issue like that and the problem was the http protocol from MyPBX-Client. It worked after changing from http to https.
https://xx.xx.xx.xx/PBX0/MY/client.htm
regards,
Carlos.
Registered 8 years 234 days
innph Thursday, 15 December 2016, 12:09 PM
in response to André 1752
Re: Video call
Yes, both are marked as available.
Registered 9 years 344 days
Karl Pennings Pennyman (innovaphone) Thursday, 15 December 2016, 08:09 PM
Re: Video call
Hi,
Be sure that only one hardwarephone is registered to the user.
If the user is also logged in on another hw-phone it wont work.
Regards,
Karl
Be sure that only one hardwarephone is registered to the user.
If the user is also logged in on another hw-phone it wont work.
Regards,
Karl
Registered 8 years 234 days
innph Friday, 16 December 2016, 08:26 AM
Re: Video call
Only one HW phone in registered to the user, yes.
Registered 12 years 52 days
Niko 1071 Friday, 16 December 2016, 08:44 AM
Re: Video call
Hi,
hatte das gleiche Problem mit dem Video Icon.
Das war die Lösung:
Zitat innovaphone Support:
>>>>
nach Durchsicht der Trace haben wir folgendes gesehen:
Als URL im myPBX ist folgendes konfiguriert:
https://vtk.byon.net/mypbx/client/xyz/client.htm?lang=de
Von uns verwendet ist allerdings folgende Struktur:
https://blubb.com/PBX0/MY/client.htm
Um Video & AppSharing machen zu können, muss myPBX mit den dafür notwendigen Devices kommunizieren.
Das passiert mittels Daten, die im Folder /DEVICES/websocket liegen - welcher wiederum gefunden wird, indem /MY durch /DEVICES/websocket ersetzt wird.
Sprich mit der von Ihnen verwendeten URL ist myPBX nicht in der Lage, Video & AppSharing zu machen.
Heisst Sie sollten Ihre verwendeten URLs so ändern, dass wir wie immer /MY durch /DEVICES/websocket ersetzen können.
hatte das gleiche Problem mit dem Video Icon.
Das war die Lösung:
Zitat innovaphone Support:
>>>>
nach Durchsicht der Trace haben wir folgendes gesehen:
Als URL im myPBX ist folgendes konfiguriert:
https://vtk.byon.net/mypbx/client/xyz/client.htm?lang=de
Von uns verwendet ist allerdings folgende Struktur:
https://blubb.com/PBX0/MY/client.htm
Um Video & AppSharing machen zu können, muss myPBX mit den dafür notwendigen Devices kommunizieren.
Das passiert mittels Daten, die im Folder /DEVICES/websocket liegen - welcher wiederum gefunden wird, indem /MY durch /DEVICES/websocket ersetzt wird.
Sprich mit der von Ihnen verwendeten URL ist myPBX nicht in der Lage, Video & AppSharing zu machen.
Heisst Sie sollten Ihre verwendeten URLs so ändern, dass wir wie immer /MY durch /DEVICES/websocket ersetzen können.
Registered 8 years 234 days
innph Friday, 16 December 2016, 12:34 PM
Re: Video call
In english please?
Registered 12 years 52 days
Niko 1071 Friday, 16 December 2016, 01:09 PM
Re: Video call
how is your URL in myPBX Config ?
Registered 8 years 234 days
innph Friday, 16 December 2016, 02:50 PM
Re: Video call
http://CentralIP/PBX0/MY/client.htm
Registered 10 years 266 days
Carlos 1853 Monday, 19 December 2016, 09:17 AM
Re: Video call
Hi,
can you try it with https?
regards,
Carlos
can you try it with https?
regards,
Carlos
Registered 10 years 8 days
Philipp 2258 Friday, 16 December 2016, 02:37 PM
in response to innph
Re: Video call
Hello
i might know about your problem.
the button is missing in my cti too.
if you use a reverse proxy the button is missing.
if you are connected directly to the pbx the button appears.
Registered 8 years 234 days
innph Friday, 16 December 2016, 02:51 PM
Re: Video call
We don't have a proxy (in settings).