Phones ringing after abandoning waiting queue
Hello everybody,
I'm new to this forum and need help from more experienced users, I couldn't find any other post or wiki helping me to solve this.
I'm using IP302 (Version10.00 sr40 IP302[10.1388], Bootcode[101388], Hardware[306]) and having trouble on waiting queues.
Every time a call abandon the waiting queue phones keep ringing for an amount of time proportinal to "Response Timeout". I mean, if an incoming call ends during the waiting queue before anyone answer, the phone keeps ringing for some seconds: it goes on for 20 seconds if "Response Timeout" is 120 seconds, a few seconds if "Response Timeout" is 5 seconds. Instead, if I route the call directly to a phone, it stops ringing as soon as caller ends the call.
This happens to me on different Innovaphone pbx and phone connected, but all use licenses Version10. May be this is an issue of this version or may be this has somthing to do with my setup?
Any help on this will be greatly appreciated,
David
I'm new to this forum and need help from more experienced users, I couldn't find any other post or wiki helping me to solve this.
I'm using IP302 (Version10.00 sr40 IP302[10.1388], Bootcode[101388], Hardware[306]) and having trouble on waiting queues.
Every time a call abandon the waiting queue phones keep ringing for an amount of time proportinal to "Response Timeout". I mean, if an incoming call ends during the waiting queue before anyone answer, the phone keeps ringing for some seconds: it goes on for 20 seconds if "Response Timeout" is 120 seconds, a few seconds if "Response Timeout" is 5 seconds. Instead, if I route the call directly to a phone, it stops ringing as soon as caller ends the call.
This happens to me on different Innovaphone pbx and phone connected, but all use licenses Version10. May be this is an issue of this version or may be this has somthing to do with my setup?
Any help on this will be greatly appreciated,
David
