Hi there,

The application is written using RCC api via websocket. At the app start, the application receives a bunch of userInfo which includes a list of registered devices associated with the user(I believe they are in service at that point, otherwise it does not appear on the list). However, if a phone goes of service due to network disruption, unplug the Ethernet cable etc or stopping "MyApp" in the case of softphone, the application does not receive notification for this event thus we don't know the phone/device is out of service. Additionally, in the case of softphone, we don't even get any notification when softphone is started again while we do see something coming through for hard phones.

This is really bad for CC solutions as we will continue delivering calls to the phone if we are not aware of the phone being out of service.

So the question is: is there already any interface for us to detect phone/device/user in/out of service? If not, can we make it happen as currently we have to restart the app each time phone goes out of service? this is just not sufficient for CC solutions.

Many thanks

Josie