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Picture of dirk39
Registered 5 years 223 days
dirk39 Tuesday, 17 December 2019, 05:12 PM
Retrieve Call History
Hi,
we want to retrieve the call history infomation via Soap client in order to update our CRM with calls made by our customers (incoming and outgoing).

There is a way to retrieve these informations?

Thanks


Picture of Christoph Künkel (innovaphone)
Moderator Registered 15 years 189 days
Christoph Künkel (innovaphone) Tuesday, 17 December 2019, 05:44 PM
Re: Retrieve Call History
Hi,

[ move that from the feature request forum to here ]

SOAP is talking to the PBX and can deliver real-time call data.

For your application, you need to install and talk to the reporting application. In V13 you probably would then want to use the innovaphone-calllist-api. In V12 you'd use the call-list interface myPBX uses. Or you access the reporting database directly.

Regards, Christoph
Picture of dirk39
Registered 5 years 223 days
dirk39 Wednesday, 18 December 2019, 09:29 AM
Re: Retrieve Call History
Hi,
our necessity is to retrieve Call history of a specific user Via SOAP from our backend application.

Looking for inside the WSDL of the application i didn't find the CallList method. There is the possibility to retrieve this information via SOAP?

Regards
Picture of Christoph Künkel (innovaphone)
Moderator Registered 15 years 189 days
Christoph Künkel (innovaphone) Wednesday, 18 December 2019, 09:37 AM
Re: Retrieve Call History
Good morning,

the SOAP API is a call control API. As such, it has no access to historical call data.

Christoph
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