Hey,

currently I have the problem that our App cannot connect to the AppSocket, so the app_connected event is not fired. Because of that we also cannot consume the APIs (like AvatarAPI). I think this is a configuration problem, because it comes up from now on and I don't have any idea how to fix it.

The log output looks like the following:

vidyo: opened wss://10.231.199.245/vidyo/13A380 location https://10.231.199.245/vidyo/13A380/enghousesystems-vidyo.htm?name=vidyo&title=Vidyo&scheme=dark&lang=en&originalUrl=https%3A%2F%2F10.231.199.245%2Fvidyo%2Fenghousesystems-vidyo innovaphone.appwebsocket.Connection.js:65:17

vidyo: send: {"mt":"CheckBuild","url":"https://10.231.199.245/vidyo/13A380/enghousesystems-vidyo.htm?name=vidyo&title=Vidyo&scheme=dark&lang=en&originalUrl=https%3A%2F%2F10.231.199.245%2Fvidyo%2Fenghousesystems-vidyo"} innovaphone.appwebsocket.Connection.js:318:21

vidyo: send: {"mt":"AppChallenge"} innovaphone.appwebsocket.Connection.js:318:21

vidyo: recv: {"mt":"CheckBuildResult"} innovaphone.appwebsocket.Connection.js:76:21

vidyo: recv: {"mt":"AppChallengeResult","challenge":"1988b145459e8ddc"} innovaphone.appwebsocket.Connection.js:76:21

recv from vidyo: {"mt":"getLogin","app":"vidyo","challenge":"1988b145459e8ddc"} innovaphone.pbx.appclient.ui.js:2325:25

send to pbx: {"mt":"AppGetLogin","app":"vidyo","challenge":"1988b145459e8ddc","src":"15"} innovaphone.pbx.appclient.connection.js:294:21

recv from pbx: {"mt":"AppGetLoginResult","src":"15","sip":"admin","guid":"3f4cfe2379e75e01fe430050568cc12a","dn":"admin","pbxObj":"vidyo","domain":"example.com","app":"enghousesystems-vidyo","info":{"appobj":"vidyo","appurl":"https://10.231.199.245/vidyo/enghousesystems-vidyo","cn":"admin","unlicensed":true,"apps":[{"name":"VidyobgoAdmin"},{"name":"calllist"},{"name":"calllist-api"},{"name":"contacts"},{"name":"contacts-api"},{"name":"profile"},{"name":"users"},{"name":"users-apis"},{"name":"vidyo"},{"name":"vidyobgo2"},{"name":"VidyobgoAdmin"},{"name":"alarms"},{"name":"apps"},{"name":"backup-files"},{"name":"calendar-admin"},{"name":"calllist"},{"name":"calllist-api"},{"name":"contacts-admin"},{"name":"devices"},{"name":"devices-api"},{"name":"events"},{"name":"events-api"},{"name":"files"},{"name":"files-api"},{"name":"logging"},{"name":"profile"},{"name":"reporting"},{"name":"users"},{"name":"users-admin"},{"name":"users-apis"},{"name":"vidyo"},{"name":"vidyobgo2"}]},"digest":"030db0043d466dd0d0fec0ae6adcda0767e97d64862841d844d395a16ac0031e","salt":"iUatiUbqiUbPiUbp","key":"5f6b1af97417232d5c8c5bc1b1730e7c68665438a162a7757e1443ebe94100b726d5b0e08f58177f6e53cc23ac569f7f7ae829b705457244af186bc2b50ee848"} innovaphone.pbx.appclient.connection.js:132:25

send to vidyo: {"mt":"Login","sip":"admin","guid":"3f4cfe2379e75e01fe430050568cc12a","dn":"admin","pbxObj":"vidyo","domain":"example.com","app":"enghousesystems-vidyo","info":{"appobj":"vidyo","appurl":"https://10.231.199.245/vidyo/enghousesystems-vidyo","cn":"admin","unlicensed":true,"apps":[{"name":"VidyobgoAdmin"},{"name":"calllist"},{"name":"calllist-api"},{"name":"contacts"},{"name":"contacts-api"},{"name":"profile"},{"name":"users"},{"name":"users-apis"},{"name":"vidyo"},{"name":"vidyobgo2"},{"name":"VidyobgoAdmin"},{"name":"alarms"},{"name":"apps"},{"name":"backup-files"},{"name":"calendar-admin"},{"name":"calllist"},{"name":"calllist-api"},{"name":"contacts-admin"},{"name":"devices"},{"name":"devices-api"},{"name":"events"},{"name":"events-api"},{"name":"files"},{"name":"files-api"},{"name":"logging"},{"name":"profile"},{"name":"reporting"},{"name":"users"},{"name":"users-admin"},{"name":"users-apis"},{"name":"vidyo"},{"name":"vidyobgo2"}]},"digest":"030db0043d466dd0d0fec0ae6adcda0767e97d64862841d844d395a16ac0031e","key":"3dc061ccecb167e6a89f42c25adc151b975f8be4311f6ba69fdef9cc6d998be3","lang":"en"} innovaphone.pbx.appclient.ui.js:2418:25

vidyo: AppLogin(admin@example.com, guid=3f4cfe2379e75e01fe430050568cc12a, dn=admin, app=enghousesystems-vidyo) innovaphone.appwebsocket.Connection.js:144:25

vidyo: send: {"mt":"AppLogin","app":"enghousesystems-vidyo","domain":"example.com","sip":"admin","guid":"3f4cfe2379e75e01fe430050568cc12a","dn":"admin","info":{"appobj":"vidyo","appurl":"https://10.231.199.245/vidyo/enghousesystems-vidyo","cn":"admin","unlicensed":true,"apps":[{"name":"VidyobgoAdmin"},{"name":"calllist"},{"name":"calllist-api"},{"name":"contacts"},{"name":"contacts-api"},{"name":"profile"},{"name":"users"},{"name":"users-apis"},{"name":"vidyo"},{"name":"vidyobgo2"},{"name":"VidyobgoAdmin"},{"name":"alarms"},{"name":"apps"},{"name":"backup-files"},{"name":"calendar-admin"},{"name":"calllist"},{"name":"calllist-api"},{"name":"contacts-admin"},{"name":"devices"},{"name":"devices-api"},{"name":"events"},{"name":"events-api"},{"name":"files"},{"name":"files-api"},{"name":"logging"},{"name":"profile"},{"name":"reporting"},{"name":"users"},{"name":"users-admin"},{"name":"users-apis"},{"name":"vidyo"},{"name":"vidyobgo2"}]},"digest":"030db0043d466dd0d0fec0ae6adcda0767e97d64862841d844d395a16ac0031e","pbxObj":"vidyo"} innovaphone.appwebsocket.Connection.js:318:21

vidyo: recv: {"mt":"AppLoginResult","app":"enghousesystems-vidyo"} innovaphone.appwebsocket.Connection.js:76:21

vidyo: closing innovaphone.appwebsocket.Connection.js:234:21

vidyo: reconnect in 2000ms

Thank you for your help.