3 of 3 users support this suggestion
myApps: Display of the LDAP URL field for incoming calls
There should be an extension of the possibility to automatically display detailed information about the caller on a web interface when calling known contact persons (or by clicking). For this purpose, an OpenLDAP directory was linked to the PBX at the customer.
If an incoming call appears, the caller is identified via the openLDAP system. Here it is expected that the linked URL is displayed or displayed in a clickable manner. Even clicking the "Show" button does not reveal this URL. At least at these two points, a clickable display of the URL from the LDAP is desirable.
Of course it is possible to use the "linked actions" here. Since, as far as we know, these cannot be distributed centrally, each employee has to make cumbersome entries himself, with a certain susceptibility to errors.
Since the URL can already be mapped against LDAP attributes, the customer assumes relatively little development work on the part of innovaphone to display the field for the incoming call.