innovaphone Apps SDK Developer Forum

Registered 4 years 87 days

hlgalarza Saturday, 16 January 2021, 12:08 PM

Help developing a new app

I'm new to innovaphone development and aI have a couple of question.

1) Before everything, I have been asked to create this. I would like to know if it's possible and if so, can somebody point me to the parts in the documentation that may help me with this? The app is supposed to connect thru a web service to a CRM they are using. When someone calls a user the app must get the caller's picture and information about whether the person has any sort of open action in the CRM. Also, provide links to view the caller's statuses in the CRM.

2) I made a simple application with the SDK, I didn't modify anything on it. It still has all the default code an values but when I upload it to the device it shows up on app manager as stopped and when I look into it's details it shows up as disabled. How can I fix that?

I would be grateful for any help

Moderator

Registered 15 years 121 days

Daniel Deterding (innovaphone) Monday, 18 January 2021, 06:42 AM

Re: Help developing a new app

Hello Hector,

1) You can use the RCC-API to monitor calls on users. There is a tutorial how to start using this API: http://sdk.innovaphone.com/doc/tutorials/RCC.htm

You can use the HTTPClient to connect to your CRM or event the Websocket Client, if this is already supported by your CRM:

http://sdk.innovaphone.com/common/interface/http_client.htm

http://sdk.innovaphone.com/common/interface/websocket_client.htm

You may need to replicate the PBX users to know which users to monitor with RCC:

http://sdk.innovaphone.com/doc/tutorials/Replicator.htm

2) How do you upload your App to the AP Manager? Through the upload button inside the AP Manager? In this case, you simply click the App in the left tree and the Start button at the top to get it running.

Or by debugging the App? In this case, the App is always stopped inside the AP Manager, while you're debugging. Just stop debugging and start the App manually through the AP Manager.

Greetings,

Daniel

Registered 4 years 87 days

hlgalarza Monday, 18 January 2021, 08:46 AM

Re: Help developing a new app

I will look into everything you mentioned. I appreciate your help.

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