Discussions (Italian)

DEMO MODE

Questa mattina ho trovato che uno dei due IQM è andato in DEMO MODE

Ieri dopo aver ultimato la configurazione, spiegato il funzionamento e preso accordi con il cliente a fine giornata abbiamo spento il pc in cui gira IQM lo abbiamo messo in armadio, abbiamo provato un collegamento con MSTSC e poi siamo tornati in azienda. Ecco uno stralcio del file di log

10/03/2023 16:50:34 Event: Agent initialisation: Reception3 individual wrap up: -1

10/03/2023 16:50:34 Event: Agent initialisation: Reception4 individual wrap up: -1

10/03/2023 16:50:34 Event: Agent initialisation: Reception7 individual wrap up: -1

10/03/2023 16:50:34 Loaded temporary Agent Call data from file C:\INNOVAPHONE\IQM_DUE\iQMagTmp20230310.csv

10/03/2023 16:50:34 Service - Server for Agents running

10/03/2023 16:50:34 Event: 5 Di norma è consentito un solo utilizzo di ogni indirizzo di socket (protocollo/indirizzo di rete/porta)

10/03/2023 16:50:34 Service - Server for Agents down

10/03/2023 16:50:44 Warning: iQM DEMO-MODE

10/03/2023 16:50:54 Warning: iQM DEMO-MODE

10/03/2023 16:51:19 Warning: iQM DEMO-MODE

10/03/2023 16:51:30 Warning: iQM DEMO-MODE

10/03/2023 16:51:40 Warning: iQM DEMO-MODE

10/03/2023 16:51:50 Warning: iQM DEMO-MODE

10/03/2023 16:52:05 Warning: iQM DEMO-MODE

10/03/2023 16:52:15 Warning: iQM DEMO-MODE

10/03/2023 16:52:20 Event: Setup opened 11.0.00 [8.0332]

10/03/2023 16:52:25 Warning: iQM DEMO-MODE

10/03/2023 16:52:35 Warning: iQM DEMO-MODE

10/03/2023 16:52:45 Warning: iQM DEMO-MODE

10/03/2023 16:52:55 Warning: iQM DEMO-MODE

10/03/2023 16:53:10 Warning: iQM DEMO-MODE

10/03/2023 16:53:20 Warning: iQM DEMO-MODE

10/03/2023 16:53:30 Warning: iQM DEMO-MODE

10/03/2023 16:53:40 Warning: iQM DEMO-MODE

10/03/2023 16:53:50 Warning: iQM DEMO-MODE

10/03/2023 16:54:00 Warning: iQM DEMO-MODE

10/03/2023 16:54:10 Warning: iQM DEMO-MODE

10/03/2023 16:54:20 Warning: iQM DEMO-MODE

10/03/2023 16:54:30 Warning: iQM DEMO-MODE

10/03/2023 16:54:40 Warning: iQM DEMO-MODE

10/03/2023 16:54:50 Warning: iQM DEMO-MODE

10/03/2023 16:55:00 Warning: iQM DEMO-MODE

10/03/2023 16:55:10 Warning: iQM DEMO-MODE

10/03/2023 16:55:21 Warning: iQM DEMO-MODE

10/03/2023 16:55:31 Warning: iQM DEMO-MODE

10/03/2023 16:55:34 Error in Saving IVR Log file, file open from other application, data lost 75

10/03/2023 16:55:46 Warning: iQM DEMO-MODE

10/03/2023 16:55:56 Warning: iQM DEMO-MODE

10/03/2023 16:56:06 Warning: iQM DEMO-MODE

10/03/2023 16:56:11 Event: Setup opened 11.0.00 [8.0332]

10/03/2023 16:56:27 Shut-down Request by: Manual on iQM Server

10/03/2023 16:56:27 Saved temporary Agent Call data in file C:\INNOVAPHONE\IQM_DUE\iQMagTmp20230310.csv

10/03/2023 16:56:27 Security copy to file C:\INNOVAPHONE\IQM_DUE\iQMagSEK202303107844.csv

10/03/2023 16:56:27 Shut-down Event - Close Reason: UserClosing

10/03/2023 16:56:33 Start up - Setup Load 11.0.00 [8.0332]

10/03/2023 16:56:33 Start-up Event: PBX ping o.k. on 192.168.50.240

10/03/2023 16:56:33 Event: Application start: iQM Version11.0.00 [8.0332]

10/03/2023 16:56:33 TCP/IP: Client on 192.168.50.51 port 9092

10/03/2023 16:56:33 Event: PBX connection down: Echoresult =0 PBX Session = 0

10/03/2023 16:56:33 Ping on active PBX o.k. 192.168.50.240

10/03/2023 16:56:33 Event: Try to connect PBX http://192.168.50.240/PBX0/user.soap

10/03/2023 16:56:33 Event: SOAP User initialisation. pbxUserID: 7749 session: 7747

10/03/2023 16:56:33 Event: WQ user initialisation:wq_prenotazioni

10/03/2023 16:56:34 Event: Agent initialisation: Reception1 individual wrap up: -1

10/03/2023 16:56:34 Event: Agent initialisation: Reception2 individual wrap up: -1

10/03/2023 16:56:34 Event: Agent initialisation: Reception3 individual wrap up: -1

10/03/2023 16:56:34 Event: Agent initialisation: Reception4 individual wrap up: -1

10/03/2023 16:56:35 No Agent found for temporary Agent Call data Reception7 2 184 1 54 277

10/03/2023 16:56:35 Loaded temporary Agent Call data from file C:\INNOVAPHONE\IQM_DUE\iQMagTmp20230310.csv

10/03/2023 16:56:35 Service - Server for Agents running

10/03/2023 16:56:35 Event: 5 Di norma è consentito un solo utilizzo di ogni indirizzo di socket (protocollo/indirizzo di rete/porta)

10/03/2023 16:56:35 Service - Server for Agents down

10/03/2023 16:56:45 Warning: iQM DEMO-MODE

10/03/2023 16:56:55 Warning: iQM DEMO-MODE

10/03/2023 16:57:05 Warning: iQM DEMO-MODE

10/03/2023 16:57:22 Warning: iQM DEMO-MODE

10/03/2023 16:57:32 Warning: iQM DEMO-MODE

10/03/2023 16:57:42 Warning: iQM DEMO-MODE

10/03/2023 16:57:52 Warning: iQM DEMO-MODE

10/03/2023 16:58:12 Warning: iQM DEMO-MODE

10/03/2023 16:58:22 Warning: iQM DEMO-MODE

10/03/2023 16:58:32 Warning: iQM DEMO-MODE

10/03/2023 16:58:42 Warning: iQM DEMO-MODE

10/03/2023 16:58:54 Warning: iQM DEMO-MODE

10/03/2023 16:59:04 Warning: iQM DEMO-MODE

10/03/2023 16:59:14 Warning: iQM DEMO-MODE

10/03/2023 16:59:24 Warning: iQM DEMO-MODE

10/03/2023 16:59:34 Warning: iQM DEMO-MODE

10/03/2023 16:59:44 Warning: iQM DEMO-MODE

10/03/2023 16:59:54 Warning: iQM DEMO-MODE

10/03/2023 17:00:00 Saved WQ DB Log File in file C:\INNOVAPHONE\IQM_DUE\iQM_WQ_wq_prenotazioni_2023_03.csv

10/03/2023 17:00:04 Warning: iQM DEMO-MODE

10/03/2023 17:00:20 Warning: iQM DEMO-MODE

10/03/2023 17:00:31 Warning: iQM DEMO-MODE

10/03/2023 17:00:41 Warning: iQM DEMO-MODE

10/03/2023 17:00:51 Warning: iQM DEMO-MODE

10/03/2023 17:01:01 Warning: iQM DEMO-MODE

10/03/2023 17:01:11 Warning: iQM DEMO-MODE

10/03/2023 17:01:21 Warning: iQM DEMO-MODE

10/03/2023 17:01:31 Warning: iQM DEMO-MODE

10/03/2023 17:01:41 Warning: iQM DEMO-MODE

10/03/2023 17:01:58 Warning: iQM DEMO-MODE

10/03/2023 17:02:08 Warning: iQM DEMO-MODE

10/03/2023 17:02:18 Warning: iQM DEMO-MODE

10/03/2023 17:02:36 Warning: iQM DEMO-MODE

10/03/2023 17:02:56 Warning: iQM DEMO-MODE

10/03/2023 17:03:06 Warning: iQM DEMO-MODE

10/03/2023 17:03:16 Warning: iQM DEMO-MODE

10/03/2023 17:03:26 Warning: iQM DEMO-MODE

10/03/2023 17:03:36 Warning: iQM DEMO-MODE

10/03/2023 17:03:46 Warning: iQM DEMO-MODE

10/03/2023 17:03:56 Warning: iQM DEMO-MODE

10/03/2023 17:04:06 Warning: iQM DEMO-MODE

10/03/2023 17:04:16 Warning: iQM DEMO-MODE

10/03/2023 17:04:26 Warning: iQM DEMO-MODE

10/03/2023 17:04:36 Warning: iQM DEMO-MODE

10/03/2023 17:04:56 Warning: iQM DEMO-MODE

10/03/2023 17:05:06 Warning: iQM DEMO-MODE

10/03/2023 17:05:16 Warning: iQM DEMO-MODE

10/03/2023 17:05:26 Warning: iQM DEMO-MODE

10/03/2023 17:05:36 Warning: iQM DEMO-MODE

10/03/2023 17:05:46 Warning: iQM DEMO-MODE

10/03/2023 17:05:56 Warning: iQM DEMO-MODE

10/03/2023 17:06:06 Warning: iQM DEMO-MODE

10/03/2023 17:06:16 Warning: iQM DEMO-MODE

10/03/2023 17:06:26 Warning: iQM DEMO-MODE

10/03/2023 17:06:37 Warning: iQM DEMO-MODE

10/03/2023 17:06:47 Warning: iQM DEMO-MODE

10/03/2023 17:06:57 Warning: iQM DEMO-MODE

10/03/2023 17:07:07 Warning: iQM DEMO-MODE

10/03/2023 17:07:25 Warning: iQM DEMO-MODE

10/03/2023 17:07:35 Warning: iQM DEMO-MODE

10/03/2023 17:07:48 Warning: iQM DEMO-MODE

10/03/2023 17:07:58 Warning: iQM DEMO-MODE

10/03/2023 17:08:08 Warning: iQM DEMO-MODE

10/03/2023 17:08:18 Warning: iQM DEMO-MODE

10/03/2023 17:08:28 Warning: iQM DEMO-MODE

10/03/2023 17:08:38 Warning: iQM DEMO-MODE

10/03/2023 17:08:48 Warning: iQM DEMO-MODE

10/03/2023 17:08:58 Warning: iQM DEMO-MODE

10/03/2023 17:09:08 Warning: iQM DEMO-MODE

10/03/2023 17:09:18 Warning: iQM DEMO-MODE

10/03/2023 17:09:28 Warning: iQM DEMO-MODE

10/03/2023 17:09:38 Warning: iQM DEMO-MODE

10/03/2023 17:09:48 Warning: iQM DEMO-MODE

10/03/2023 17:09:58 Warning: iQM DEMO-MODE

10/03/2023 17:10:08 Warning: iQM DEMO-MODE

10/03/2023 17:10:18 Warning: iQM DEMO-MODE

10/03/2023 17:10:35 Warning: iQM DEMO-MODE

10/03/2023 17:10:45 Warning: iQM DEMO-MODE

10/03/2023 17:10:55 Warning: iQM DEMO-MODE

10/03/2023 17:11:05 Warning: iQM DEMO-MODE

10/03/2023 17:11:15 Warning: iQM DEMO-MODE

10/03/2023 17:11:32 Warning: iQM DEMO-MODE

10/03/2023 17:11:47 Warning: iQM DEMO-MODE

10/03/2023 17:11:57 Warning: iQM DEMO-MODE

10/03/2023 17:12:13 Warning: iQM DEMO-MODE

10/03/2023 17:12:23 Warning: iQM DEMO-MODE

10/03/2023 17:12:33 Warning: iQM DEMO-MODE

10/03/2023 17:12:43 Warning: iQM DEMO-MODE

10/03/2023 17:12:53 Warning: iQM DEMO-MODE

10/03/2023 17:13:03 Warning: iQM DEMO-MODE

10/03/2023 17:13:13 Warning: iQM DEMO-MODE

10/03/2023 17:13:23 Warning: iQM DEMO-MODE

10/03/2023 17:13:33 Warning: iQM DEMO-MODE

10/03/2023 17:13:52 Warning: iQM DEMO-MODE

10/03/2023 17:14:02 Warning: iQM DEMO-MODE

10/03/2023 17:14:12 Warning: iQM DEMO-MODE

10/03/2023 17:14:34 Warning: iQM DEMO-MODE

10/03/2023 17:14:47 Warning: iQM DEMO-MODE

10/03/2023 17:14:57 Warning: iQM DEMO-MODE

10/03/2023 17:15:00 Saved WQ DB Log File in file C:\INNOVAPHONE\IQM_DUE\iQM_WQ_wq_prenotazioni_2023_03.csv

10/03/2023 17:15:07 Warning: iQM DEMO-MODE

10/03/2023 17:15:17 Warning: iQM DEMO-MODE

10/03/2023 17:15:27 Warning: iQM DEMO-MODE

10/03/2023 17:15:37 Warning: iQM DEMO-MODE

10/03/2023 17:15:47 Warning: iQM DEMO-MODE

10/03/2023 17:15:58 Warning: iQM DEMO-MODE

10/03/2023 17:16:08 Warning: iQM DEMO-MODE

10/03/2023 17:16:18 Warning: iQM DEMO-MODE

10/03/2023 17:16:28 Warning: iQM DEMO-MODE

10/03/2023 17:16:38 Warning: iQM DEMO-MODE

10/03/2023 17:16:49 Warning: iQM DEMO-MODE

10/03/2023 17:16:59 Warning: iQM DEMO-MODE

10/03/2023 17:17:09 Warning: iQM DEMO-MODE

10/03/2023 17:17:16 Event: Shut down because Demo-Mode Time out

10/03/2023 17:30:00 Saved WQ DB Log File in file C:\INNOVAPHONE\IQM_DUE\iQM_WQ_wq_prenotazioni_2023_03.csv

10/03/2023 17:45:00 Saved WQ DB Log File in file C:\INNOVAPHONE\IQM_DUE\iQM_WQ_wq_prenotazioni_2023_03.csv

...fino a questa mattina

11/03/2023 09:15:00 Saved WQ DB Log File in file C:\INNOVAPHONE\IQM_DUE\iQM_WQ_wq_prenotazioni_2023_03.csv

11/03/2023 09:30:00 Saved WQ DB Log File in file C:\INNOVAPHONE\IQM_DUE\iQM_WQ_wq_prenotazioni_2023_03.csv

adesso ho rilanciato IQM e per sicurezza il pnx dato che incredibilmente non c'erano telefonate attive

grazie

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