Picture of stefan.kuehne
Registered 1 year 259 days
stefan.kuehne Thursday, 21 September 2023, 10:52 AM
Cant change audio device in softphone call
MyApps-version:137877
PBX-version: 137786

While in a call via softphone, if I change the audio device, I dont hear and cant speak anymore. Even when changing back to the original device, there is no sound.

Curiosly, when starting the function test right next to the selected audio device, It starts working. Not only for the test but also for the call. But if you stop the function test or close the menu of the softphone settings, the device stops working again in the call.

Is this a known issue and is there any way to fix it without having to recall?
Didnt find anything similar on the forums.
Picture of Roland
Registered 13 years 176 days
Roland Thursday, 28 September 2023, 05:54 PM
1 of 1 users consider this post helpful
Re: Cant change audio device in softphone call
Hi Stefan,
the problem with the test-Button during a call will fixed in V14.
You cannot change the audio device during a call using the setting.

You have to use the "Media" Button from the call screen

Regards Roland
Picture of stefan.kuehne
Registered 1 year 259 days
stefan.kuehne Friday, 29 September 2023, 01:30 PM
Re: Cant change audio device in softphone call
Thanks, the "Media" button worked, didnt realize the button because you need to hover over the call screen for it to show.
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