Hello,

we use the PbxApi (WebSocket) to monitor the presence status of the user/phones. Here we have the problem, that no event is generated when the user starts/closes the phone.

Scenario:

• The user has the softphone closed (appclient).
• We register via PbxApi for presence events for the user.
• The user starts the softphone and clicks on the App “Softphone”.
• No event is received that the user is now “open”!!!
• Only when manually the presence status is changed then an event is received.

Here in detail what messages we receive:

• The user has the softphone closed (appclient).
  23.10.2023 12:18:52 - SendData: { "api": "PbxApi", "mt": "SubscribePresence", "src": "claudia.erlen", "sip": "claudia.erlen" }
  
  
• We register via PbxApi for presence events for the user.
  

23.10.2023 12:18:52 - ReadData: {"api":"PbxApi","src":"claudia.erlen","mt":"SubscribePresenceResult"}

23.10.2023 12:18:52 - ReadData: {"api":"PbxApi","src":"claudia.erlen","mt":"PresenceState","up":true,"sip":"claudia.erlen","dn":"Claudia Erlen","num":"63"}

23.10.2023 12:18:52 - HandlePresence: Users={"api":"PbxApi","src":"claudia.erlen","mt":"PresenceState","up":true,"sip":"claudia.erlen","dn":"Claudia Erlen","num":"63"}

23.10.2023 12:18:53 - ReadData: {"api":"PbxApi","src":"claudia.erlen","mt":"PresenceUpdate","presence":[{"contact":tel:,"status":"closed"},{"contact":im:,"status":"open"}]}

23.10.2023 12:18:53 - HandlePresence: Users={"api":"PbxApi","src":"claudia.erlen","mt":"PresenceUpdate","presence":[{"contact":tel:,"status":"closed"},{"contact":im:,"status":"open"}]}

• The user starts the softphone and clicks on the App “Softphone”.
• No event is received that the user is now “open”!!!
  à Here an event should be received that the status is now “open”!!!

• See “Note” below – the status is now “open” but no event is generated.

• Only when manually the presence status is changed then an event is received (here to “busy”

23.10.2023 12:24:28 - ReadData: {"api":"PbxApi","src":"claudia.erlen","mt":"PresenceUpdate","presence":[{"contact":tel:,"status":"open","activity":"busy"},{"contact":im:,"status":"open"}]}

23.10.2023 12:24:28 - HandlePresence: Users={"api":"PbxApi","src":"claudia.erlen","mt":"PresenceUpdate","presence":[{"contact":tel:,"status":"open","activity":"busy"},{"contact":im:,"status":"open"}]}

23.10.2023 12:24:29 - ReadData: {"api":"PbxApi","src":"claudia.erlen","mt":"PresenceUpdate","presence":[{"contact":tel:,"status":"open","activity":"busy"},{"contact":im:,"status":"open"}]}

23.10.2023 12:24:29 - HandlePresence: Users={"api":"PbxApi","src":"claudia.erlen","mt":"PresenceUpdate","presence":[{"contact":tel:,"status":"open","activity":"busy"},{"contact":im:,"status":"open"}]}

Note:

When the user first opens the phone and we then subscribe to the presence status we receive as “status” “open”. So internally the status is tracked/correct but no event is generated when the status “changes”!