innovaphone Apps SDK Developer Forum

Registered 1 year 97 days

Helge 6969 Thursday, 29 February 2024, 03:11 PM

Best way to display additional caller information?

Hi,

I'd like to display additional database information for incoming calls.

What is the best way to implement that?

Using phoneinfoApi and sending a CallInfo message including some HTML to the phoneApi works fine, but only on the softphone (the additional info is per default displayed in the upper right corner of the app window).

How can I display additional caller information on devices other than softphone, like e. g. myPBX? myPBX (https://<ip>/PBX0/MY/client.htm) doesn't seem to have an area to display CallInfo HTML content.

Or are there generally other, better ways to display additional caller information on phone devices?

thx,

Helge

Moderator

Registered 13 years 109 days

Andreas Fink (innovaphone) Friday, 1 March 2024, 04:56 PM

Re: Best way to display additional caller information?

Hello Helge,

in general on incoming calls the number resolution happens in the PBX via "Reverse Lookup URL" (see https://wiki.innovaphone.com/index.php?title=Reference13r3:Concept_Reverse_Lookup)

In the background the Contacts App is used as the LDAP server:

https://wiki.innovaphone.com/index.php?title=Reference13r3:Concept_App_Service_Contacts

This procedure sets the display name of the incoming calls directly on the PBX and is available on all endpoints, like IP-phones and myPBX.

You could upload your data via HTTP POST to the Contacts App Service as a possible solution:

https://wiki.innovaphone.com/index.php?title=Reference13r3:Concept_App_Service_Contacts#Upload_Data_by_HTTP_Post

Additionally, there is a client API com.innovaphone.phonelookup that could be implemented by your app in order to provide display name or other contact information. However, this information is only visible on the myApps applications, that are using the phonelookup API (like softphone app).

Best Regards

Andreas Fink

Registered 1 year 97 days

Helge 6969 Friday, 1 March 2024, 06:12 PM

Re: Best way to display additional caller information?

Hi Andreas,

Thanks a lot for your quick reply!

I'll have a look into the links provided, and I'll also try to upload some test contacts via HTTP POST. So I could also update existing contacts when uploading by using an extAnchor for the contact. Sounds good. Any chance of being able to use HTML in the contact attributes in the near future?

Cheers,

Helge

Moderator

Registered 13 years 109 days

Andreas Fink (innovaphone) Friday, 1 March 2024, 06:24 PM

Re: Best way to display additional caller information?

> Any chance of being able to use HTML in the contact attributes in

> the near future?

I mean, you can now - but it will be not rendered

Honestly, I don't think it would be possible, since this information is transferred through all possible systems, that will be not changed for sure.

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