innovaphone Apps SDK Developer Forum

Registered 3 years 220 days

Juna 5577 Monday, 15 April 2024, 12:12 PM

RCC API not reporting calls

Are there any config options, that could prevent the RCC API from reporting calls?

The initialisation of the users seems to work.

{"api":"RCC","mt":"UserInitialize","cn":"Beispiel","src":"srcID"}

{"api":"RCC","src":"srcID","mt":"UserInitializeResult","user":15,"prefixIntl":"000","prefixNtl":"00","prefixSubs":"0","country":"49","maxIntern":4,"tones":1}

When the obj gets calls nothing gets reported by the RCC API. Why could that be? (this works on all platforms we have tested except for one customer, also no errors are reported)

Moderator

Registered 358 days 16 hours

Peter Stock (innovaphone) Monday, 15 April 2024, 07:05 PM

1 of 1 users consider this post helpful

Re: RCC API not reporting calls

Hi Juna,

thanks for your request.

Could you give us a little bit more informationen ?

/// {"api":"RCC","mt":"UserInitialize","cn":"Beispiel","src":"srcID"}

=> would be send to the PBX where the User with Longname "Beispiel" is located. If there is not such user, you will get UserInitializeResult, but would not have a connection to a user.

Also if you have a master - slave PBX Scenario, it could be, that your message is send to the wrong pbx.

Except of that, if you have the connection to the right pbx and an existing user, with a registred device, you should see some messages.

Best Regards,

Peter

Registered 3 years 220 days

Juna 5577 Wednesday, 17 April 2024, 12:40 PM

Re: RCC API not reporting calls

Hi Peter,

thanks for the quick reply.

I think I found the problem. It was the master-slave PBX Scenario. I'm currently waiting for a reply from the customer.

Best regards,

Juna

Moderator

Registered 358 days 16 hours

Peter Stock (innovaphone) Wednesday, 17 April 2024, 02:20 PM

Re: RCC API not reporting calls

Hi,

okay, please let me know if i can help you in this case.

Best Regards,

Peter

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