innovaphone Apps SDK Developer Forum

Registered 6 years 63 days

iqbal Wednesday, 20 March 2024, 01:46 PM

How to display html iframe in softphone which is always visible when softphone is opened

I Have a question about displaying html iframe in softphone, described here:

innovaphone Apps SDK Developer Forum

Problem with solution there is that it cant be always opened for whole softphone opening duration.

How can I display html iframe in softphone which is always visible when softphone is opened. iframe should be configurable via client api or optionaly have own Websocket connection.

Best Regards

Iqbal

Moderator

Registered 1 year 207 days

Peter Stock (innovaphone) Thursday, 18 April 2024, 02:04 PM

Re: How to display html iframe in softphone which is always visible when softphone is opened

Hello Iqbal,

at the moment there is no possability for this.

For the moment the only way to do this, is in a seperate App and using the RCC Api from this App.

https://sdk.innovaphone.com/14r1/doc/appwebsocket/RCC.htm

So you have a frontend (own App) where you get your Callinformation from your monitored user and you can do whatever you want with it.

Would that be a solution for you ?

Best Regards,

Peter

Registered 6 years 63 days

iqbal Monday, 29 April 2024, 09:11 AM

Re: How to display html iframe in softphone which is always visible when softphone is opened

Hallo Peter

currently we are using this workaround but user need to switch between apps, which is not useful. can you take this as feature request?

Best Regards

Iqbal

Moderator

Registered 1 year 207 days

Peter Stock (innovaphone) Friday, 3 May 2024, 08:39 AM

Re: How to display html iframe in softphone which is always visible when softphone is opened

Hello Iqbal,

i will add this to our FR Request and we will discuss internal.

Best Regards,

Peter

Moderator

Registered 1 year 207 days

Peter Stock (innovaphone) Friday, 3 May 2024, 12:47 PM in response to iqbal

Re: How to display html iframe in softphone which is always visible when softphone is opened

Hello Again,

i have created a Feature Request for this. I think this should be okay for you , right ?

--------------------------------------------------------------------------

Display html iframe in softphone which is always visible. Custom Area

It would be nice to have an area for custom HTML in the Phone/Softphone/RCC App UIs for App Developers.

For example:

Groupmonitor
Own Calllist U
present candidates for the next outgoing calls
So the users could work in one UI without changing into Partner App frontends.

Registered 6 years 63 days

iqbal Friday, 3 May 2024, 02:04 PM

Re: How to display html iframe in softphone which is always visible when softphone is opened

Hi Peter

Yes indeed it is great feature for allowing mini Apps/ Plugins to be visible in Softphone App. It opens whole different kind of Applications for Softphone Users like custom call notes, change outgoing numbers etc.

Best Regards

Iqbal

You are here