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Registered 11 years 222 days

Abdo 1228 Tuesday, 26 May 2015, 02:08 PM

Simultaneous Calls

Hello,

How many simultaneous call can handle the IP232, IP222, IP241, IP111 and the Queue Monitor.

Regards,
Abdo

Registered 13 years 120 days

Roland Tuesday, 26 May 2015, 02:24 PM

Re: Simultaneous Calls

Hi Abdo,

each phone can have max. two active calls. Additional calls can still be displayed on the phone (Call waiting).
The queue monitor has no effect. But the configuration of the PBX waiting queue still plays an important part. There can be set how many callers be in the queue at the same time (max Call/Operator in %).
Other restrictions may apply at different points
Question answered?

Regards Roland

Registered 11 years 222 days

Abdo 1228 Tuesday, 26 May 2015, 02:55 PM

Re: Simultaneous Calls

Hi Roland,

It means that the other calls displayed depends on the DSP channels and no limitation from the IP Phone?

As for the queue monitor, if in the Waiting Queue i set the max Call/Operator in % as empty, it can handle all the calls?

Regards,
Abdo

Moderator

Registered 15 years 132 days

Christoph Künkel (innovaphone) Tuesday, 26 May 2015, 03:31 PM

1 of 1 users consider this post helpful

Re: Simultaneous Calls

Abdo,

the phone itself never needs more than 2 DSP channels (which it has). 2 DSPs are required if a 3PTY (no CONF interface) is done. In all other situations, only 1 DSP is required (as all but the current call are on hold and need no DSP).

The Waiting Queue can handle unlimited number of calls (in fact, it is limited by CPU (announcements) and RAM (calls), but on an average box, this will give you many many calls).

The Queue Monitor does not handle calls at all (it just monitors calls, hence the name).

Christoph

Moderator

Registered 15 years 132 days

Christoph Künkel (innovaphone) Tuesday, 26 May 2015, 03:22 PM in response to Abdo 1228

1 of 1 users consider this post helpful

Re: Simultaneous Calls

Abdo,

innovaphone phones used to be able to handle many calls for a long time. In older Firmware, this needed to be enabled in the config explicitly and was quite hard to operate. In the current firmware, the GUI is more capable and the function is available out of the box.

See attached picture.

Regards, Christoph

multiple-call-appearance.png

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