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Registered 7 years 250 days

Caspar 3621 Monday, 23 July 2018, 11:44 AM

Moving DECT phones between two sites

Hello everyone,

I am having a customer with two locations, which are about 2 km apart from each other.

The setup is like this:

Main site:
Master DECT, configured as mobility master
(with 13 slaves)

Secondary site:
DECT connected to mobility master
(with 8 slaves)

The secondary site IP1202 shows 'Connected to Mobility Master 172.16.49.50' at the PBX - Config - Master page, and the SARI is identical to the main site's Master IP1202.

Now I would expect I could take my DECT Phone (IP64), drive to the other location and continue calling, however I need to log in every time I relocate any DECT phone.. which is the problem I'm having. Shouldn't it automatically work on the other location?

I couldn't figure out how to embed images, the WYSIWYG isn't helping out much.. so I attached 2 screenshots as a zip attachment.

Thanks.

Images.zip

Registered 14 years 18 days

Gerhard 204 Monday, 23 July 2018, 11:54 AM

1 of 1 users consider this post helpful

Re: Moving DECT phones between two sites

Normal ist works automatically on the other Location.
Is the master on the MAIN site also connected to the Mobility Master?
Without this it can not work.

Registered 8 years 175 days

Muschelpuster Monday, 23 July 2018, 12:04 PM in response to Caspar 3621

1 of 1 users consider this post helpful

Re: Moving DECT phones between two sites

Hi Caspar,

I don't know what the exact problem is on your side, because I don't use mobility master. If your IP-connection between the locations is stable with enough bandwith I recommend to build 1 DECT over this 2 locations.

On location A you have a DECT-master wich is acting as air-sync-master at sync-region A and on location B you have a standby-DECT-master wich is acting as air-sync-master at sync-region B.

This works fine on my costumers which such constallation. The disadvantage is, that every registration goes over the active master and you have the IP-traffic for the communication between active and standby master on your connection between the locations. But now you have also traffic for booth systems. Maybe there are another reasons in that this is not a good idea, but I don't know them.

Niels

Registered 14 years 18 days

Gerhard 204 Monday, 23 July 2018, 01:21 PM

1 of 1 users consider this post helpful

Re: Moving DECT phones between two sites

Hi Caspar,

please post "System" and "Master" Settings from both Locations.

At the Master Settings from the Secondary Site you have Master ID: 1
If you have the same Master ID at the Main Site, it won't work.
Also the System Name have to be different.

I have this in use since some years and it works fine.

Registered 7 years 250 days

Caspar 3621 Wednesday, 25 July 2018, 09:38 AM

Re: Moving DECT phones between two sites

@Muschelpunster

I wasn't aware of the traffic. The PBX is at site A, and I have a 100 Mbit dark fiber connection between site A and site B.

@Gerhard

System name is the same, and the master ID is the same aswell. I noticed the Master at site A isn't connected to the Mobility Master (which is himself).. I tried entering the details but it doesn't look like it wants to connect.

Please see the attachment.. so now I know I should change the system site on location B. Master ID number is different already. Should IP1202 Master at site A connect to itself under the Mobility Master tab aswell?

FYI:
172.16.49.50 = Master (and mobility Master), site A

172.16.49.70 = Named "MobilityMaster", site B

ip1202config.zip

Registered 8 years 175 days

Muschelpuster Wednesday, 25 July 2018, 09:55 AM

1 of 1 users consider this post helpful

Re: Moving DECT phones between two sites

Hi Caper,

IMHO is this a perfect situation to build only 1 DECT-system. You can subscribe mobiles for both locations at every location (admins office) and you have no mobility-configuration.

Niels

Registered 14 years 18 days

Gerhard 204 Wednesday, 25 July 2018, 09:56 AM in response to Caspar 3621

1 of 1 users consider this post helpful

Re: Moving DECT phones between two sites

Hi Caspar,

System Name and master id must be different like:
DectA - ID:0
DectB - ID:1

then you can connect both sites to the Mobility Master

Gerhard

Registered 7 years 250 days

Caspar 3621 Wednesday, 25 July 2018, 12:25 PM

Re: Moving DECT phones between two sites

I do not believe that the system name should differ.. if that is the case, I'd have to make 2 DECT systems?

Registered 14 years 18 days

Gerhard 204 Wednesday, 25 July 2018, 01:23 PM

1 of 1 users consider this post helpful

Re: Moving DECT phones between two sites

there are 2 possible Solutions:

1. One Dect Master for both Locations - there you Need only a Sync Master on each Location.

2. A Dect Master for each Location with Mobility Master

There you Need for each Location an other Dect System

The better solution is with Mobility Master ( I have this in use since some years )

For example for emergency calls - there you can route the call out at the Location where the dect is located at the Moment.

But for this you Need 2 Dect Systems (with the same SARI for both systems)

Registered 8 years 175 days

Muschelpuster Thursday, 26 July 2018, 06:56 AM

1 of 1 users consider this post helpful

Re: Moving DECT phones between two sites

Gerhard,
If you have 2 DECT-systems at the same PBX - how can you make a different routing based on this? The phones are registered at PBX and I don't know a routing-option for a routing based on the actual used DECT-system...

Niels

Registered 14 years 18 days

Gerhard 204 Thursday, 26 July 2018, 08:28 AM

2 of 2 users consider this post helpful

Re: Moving DECT phones between two sites

Niels,

I do this with the Region Code (DECT/Config/Master)

So if the Handset is in a Roaming Location this Region Code will be dialed before the number. Without this Region Code the Handset dials out at the home Location where it is registered.

Registered 8 years 175 days

Muschelpuster Thursday, 26 July 2018, 08:56 AM

Re: Moving DECT phones between two sites

I like this forum. I learn in a lot here

Niels

Registered 7 years 250 days

Caspar 3621 Thursday, 26 July 2018, 08:47 AM in response to Gerhard 204

Re: Moving DECT phones between two sites

Good morning Niels & Muschelpuster,

Yesterday I visited the customer to make some changes in order to get it working. Turns it out was already a working setup, described as in my opening post:

Main site:
DECT, running as master, configured as mobility master
(with 13 slaves)

Secondary site:
DECT, running as master, connected to mobility master
(with 8 slaves)

Prior to making changes I manually made a back-up of the two IP1202's I was changing settings on. Turns out I should have made a back-up of the IP411 aswell. Because connecting the main site mobility master to itself, will cause all IPEI numbers in the PBX to get lost. So I had to restore a back-up of the IP411. Glad this system makes auto back-ups aswell. wink

In the end it turned out that only one user had this problem.. wasn't entirely clear so I wrongly assumed that the system wasn't setup properly. Credit goes to our reseller, who found the problem within minutes.

The problem was that the user had a password set, and it was correct on the remote site (B) and that it was incorrect on the main site (A).

Somehow, I feel like I've had this problem quite a few times during the first few times I set up InnovaPhone systems, without even knowing it and solved it by recreating the user..

Niels and Muschelpunster thanks for the quick responses and input!

Caspar

Registered 8 years 175 days

Muschelpuster Thursday, 26 July 2018, 08:59 AM

Re: Moving DECT phones between two sites

I think it's a good idea to register DECT-devices with the PBX-password. So you don't have this problem.

Niels

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