innovaphone Apps SDK Developer Forum

Registered 5 years 208 days

lag Tuesday, 12 November 2019, 02:31 PM

13r1 sr7 Crashes with RCC API

When this message:

11-09 17:10:03.191 jtelrouter@example.com AppWebsocket(00104a78)::AppWebsocketMessageSend {"mt":"Initialize","api":"RCC","grp":true} connected:true

is sent, the ip0011 resets itself completely.

In the PBX log the following is visible:

Time	09.11.2019-18:11:20
Type	Error
Code	0x000b0001
Severity	Major
Source	CMD0
Description	Unexpected Restart WATCHDOG (2) of 132134

The one hour time difference between the PBX and the App Platform is also strange. The above log messages are about 1 minute apart. I presume the log from the ip0011 is after it reboots.

This problem is easily reproduced.

Yours

Lewis

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Registered 16 years 72 days

Guntram Diehl (innovaphone) Tuesday, 12 November 2019, 02:38 PM

Re: 13r1 sr7 Crashes with RCC API

ok I try to reproduce

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Registered 16 years 72 days

Guntram Diehl (innovaphone) Tuesday, 12 November 2019, 02:58 PM in response to lag

Re: 13r1 sr7 Crashes with RCC API

I cannot reproduce. Can you provide the config your PBX and your login credentials for the AppLogin?

Registered 5 years 208 days

lag Tuesday, 12 November 2019, 03:08 PM

Re: 13r1 sr7 Crashes with RCC API

Attached is the config.

I have used standard passwords:

pwd for the app server management

ip0011

Not sure which one you need?

complete-IP0011-42-0a-07.txt

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Registered 16 years 72 days

Guntram Diehl (innovaphone) Tuesday, 12 November 2019, 03:57 PM

Re: 13r1 sr7 Crashes with RCC API

I wanted to know the object used for the AppLogin, but I guess it is "jtelrouter". I found still nothing unusual and connot reproduce.

Can you send a trace, read after a restart. With a little bit of luck there is some trap information, which could help.

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