innovaphone Apps SDK Developer Forum

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Khalil 5054 Wednesday, 22 July 2020, 09:08 AM

External app connection

My objective is to connect to the softphone through an external php app to make a call, read a script and then receive an answer. I have read through multiple documentation links but to no avail...

https://wiki.innovaphone.com/index.php?title=Howto:Talking_to_the_v13_Application_Platform_using_PHP#Access_a_PBX_App_service_using_a_PBX_user_login

I tried following this link step by step but couldn't figure it out, it seems like some of the code that are linked to require some access account and password. I feel like I am missing something. In the link above they mentioned how to do certain things with devices and users ("new AppPlatform\AppServiceSpec("innovaphone-devices")"), is there some documentation on these methods, so that I may find something that works for making a call, I found a way to do it with javascript while making an app using SDK, but I need to do it externally as this needs to be implemented on an existing php program already in prod.

Any help is appreciated.. I have been trying to simply connect to the pbx for 2 days just to make a call without succeeding..

Best regards,

Khalil

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Christoph Künkel (innovaphone) Wednesday, 22 July 2020, 09:30 AM

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Re: External app connection

Hi Khalil,

the Definition of Application Protocols can be found in the SDK. I would assume that RCC is what you are looking for.

Regards, Christoph

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Daniel Deterding (innovaphone) Wednesday, 22 July 2020, 10:18 AM

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Re: External app connection

Hi Khalil,

I created a simple rccapi.php example in addition to Christophs answer.

To use this sample, you must follow the instructions in the wiki:

http://wiki.innovaphone.com/index.php?title=Reference13r1:Concept_Talking_to_the_v13_Application_Platform_using_PHP#Using_the_RCC_API

Greetings,

Daniel

rccapi.php

Registered 4 years 322 days

Khalil 5054 Wednesday, 22 July 2020, 10:43 AM

Re: External app connection

This is very helpful thank you!

Sincerely,

Khalil

Registered 4 years 322 days

Khalil 5054 Wednesday, 22 July 2020, 03:23 PM in response to Daniel Deterding (innovaphone)

Re: External app connection

Hi Daniel,

I tried to understand what was asked for in the wiki, but still feels like I am missing some information, for instance it says I need a PBX App Object named rccapi'. How do I create an PBX App Object and where? Is this done with the sdk? Is it possible to do the things I described above without sdk setup, I am trying to avoid using the sdk for this as it is not supported on macOS. Another question I have is in rccapi.php there is a line " require_once './classes/websocket.class.php'; " Where do I find this? Am I suppose to place rccapi.php someplace where the line above works?

What I have is an innovaphone ip411, I connect to it through its ip address, I also have access to the admin page to activate test mode to enter softphone.

I apologize for having a hard time understanding this, this is the first time working with innovaphone.

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Registered 15 years 190 days

Christoph Künkel (innovaphone) Wednesday, 22 July 2020, 03:32 PM

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Re: External app connection

Hm, did you download the sample code package from http://download.innovaphone.com/ice/wiki-src/ ?

You should have a tree with subfolder "classes" then.

Unbenannt.png

Registered 4 years 322 days

Khalil 5054 Wednesday, 22 July 2020, 04:05 PM

Re: External app connection

It seems like I don't have access to it. It asks for username and password, I tried the one used for this forum but that didnt work.. but now I know atleast that its this that I am missing.

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Christoph Künkel (innovaphone) Wednesday, 22 July 2020, 04:11 PM

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Re: External app connection

try ice/technical as user/password.

Regarding the App object: yes, it needs to be created in the PBX's admin GUI (PBX/Config/Objects). Not sure which PBX you are using for development but probably the person maintaining this box should help you.

Christoph

Registered 4 years 322 days

Khalil 5054 Wednesday, 22 July 2020, 05:29 PM

Re: External app connection

Hi again, thanks for the help so far, I couldn't find PBX/Config/Objects (PBX/config didn't have anything named objects) in the pbx's admin GUI, what I found was PBX/Objects and then selected new on app. I assume this is where I create the app object? I filled out everything as instructed in the wiki that was previously linked http://wiki.innovaphone.com/index.php?title=Reference13r1:Concept_Talking_to_the_v13_Application_Platform_using_PHP#Using_the_RCC_API

but get the error message cn missing, please see screenshot attachment.

Screenshot_2020-07-22_at_17.21.43.png

Registered 4 years 322 days

Khalil 5054 Wednesday, 22 July 2020, 07:08 PM

Re: External app connection

Nevermind I figured it out, needed to add long name as well

Registered 4 years 322 days

Khalil 5054 Thursday, 23 July 2020, 08:55 AM in response to Christoph Künkel (innovaphone)

Re: External app connection

Good morning,

I tried to run the code sample but got an error, see attachment. Are you guys familiar with this problem, I followed everything in the wiki, created the object called rccapi with password ip411 and gave it the RCC tick under App, i created the my-pbx-data.php with the 4 lines as the wiki instructed, the 4 lines include the ip address of the pbx, pbxuser I have for entering using external app, the password for that user and finally the app name rccapi.

Screenshot_2020-07-23_at_08.40.28.png

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Registered 15 years 179 days

Daniel Deterding (innovaphone) Thursday, 23 July 2020, 09:17 AM

Re: External app connection

"404 not found" means, that either the given IP address is the IP of your IP411 or that you're running a way too old firmware on your IP411.

Did you already update to the latest 13r1 SR15?

Greetings,

Daniel

Registered 4 years 322 days

Khalil 5054 Thursday, 23 July 2020, 10:19 AM

Re: External app connection

Ah it is the IP of my ip411, what ip address should I use for this code sample?

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Registered 15 years 179 days

Daniel Deterding (innovaphone) Thursday, 23 July 2020, 10:28 AM

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Re: External app connection

You must use the IP address of your ip411 ... So if you already used this, it should be fine.

Registered 4 years 322 days

Khalil 5054 Thursday, 23 July 2020, 02:58 PM

Re: External app connection

Hi thanks for the help, I got the sample to work, but I cant find the documentation for making a call in php with rcc. As mentioned before my objective is to connect the softphone using a php script, and make a call to a number and read a script wait for the answer and end the call. I see that there is something called UserCall in the sdk doc for RCC https://sdk.innovaphone.com/doc/appwebsocket/RCC.htm but don't see any examples on how to use this.

Sincerely,

Khalil

Registered 4 years 322 days

Khalil 5054 Wednesday, 22 July 2020, 10:42 AM in response to Christoph Künkel (innovaphone)

Re: External app connection

Thank you for the quick response! I will look into RCC

sincerely,

Khalil

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