innovaphone Apps SDK Developer Forum

Registered 4 years 358 days

tsn Friday, 30 October 2020, 01:52 PM

User presence subscription with IPbxApiPresenceSubscription

Hi guys,

I've faced with a strange issue with presence subscription.

For some reason I can see presence updates for one user and can't see for another. However, using client API in JavaScript code I can see presence updates for both.

User objects for these users are the same and both have visibility set for domain and app as well. But when I try to subscribe `IPbxApi::CreatePresenceSubscription` I don't receive `TaskProgress` callbacks for the affected user even I successfully logged in for this user and can change its presence.

Any ideas where to look and what to check to fix this?

Best regards,

Sergey

Registered 4 years 358 days

tsn Thursday, 5 November 2020, 09:09 AM

Re: User presence subscription with IPbxApiPresenceSubscription

Hi guys,

Any update on this?

Moderator

Registered 12 years 193 days

Matthias Schertler (innovaphone) Monday, 9 November 2020, 01:30 PM in response to tsn

Re: User presence subscription with IPbxApiPresenceSubscription

Hello Sergey,

I would expect this to work, as long as corresponding the visibility of the user is configured for the app.

Can you post the config lines for the two user objects? I'd like to see if there is a difference and if I can reproduce it.

Matthias

Registered 4 years 358 days

tsn Monday, 9 November 2020, 02:25 PM

Re: User presence subscription with IPbxApiPresenceSubscription

Hi Matthias,

Please find it attached.

User `sergey` works fine, but `sergey4` is not.

users.png

Moderator

Registered 12 years 193 days

Matthias Schertler (innovaphone) Monday, 9 November 2020, 02:32 PM

Re: User presence subscription with IPbxApiPresenceSubscription

Hi Sergey,

can you please attach the PBX config as a text file?

I'd try to reproduce the same on my test PBX/AP.

Matthias

Registered 4 years 358 days

tsn Monday, 9 November 2020, 03:19 PM

Re: User presence subscription with IPbxApiPresenceSubscription

Matthias,

Please check your mailbox, we have sent the config to you.

Moderator

Registered 12 years 193 days

Matthias Schertler (innovaphone) Thursday, 12 November 2020, 10:09 AM

Re: User presence subscription with IPbxApiPresenceSubscription

Hello Sergey,

thanks for the mail. The configuration looks quite normal to me, indeed. I'll try it out...

Matthias

Registered 4 years 358 days

tsn Thursday, 12 November 2020, 11:21 AM

Re: User presence subscription with IPbxApiPresenceSubscription

Hi Matthias,

Thank you for confirmation. Will look forward to you feedback.

Best regards,

Sergey

Registered 4 years 358 days

tsn Thursday, 26 November 2020, 07:43 PM

Re: User presence subscription with IPbxApiPresenceSubscription

Hi Matthias,

I've found the reason for this issue.

It was caused because I used `h323` value for both `sip` and `num` parameters. And in case it contains digits I was unable to receive presence for this user. Now I'm using only `sip` parameter passing there `h323` value and not using `num` passing `nullptr` for it.

Thank you for your help.

Best regards,

Sergey

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