> For instance, for calls in progress, it could be interesting

> to have these informations : the caller, the called, the

> direction of the call (incoming / outgoing),

> the date of the communication and the object (waiting queue or user)

We have defined the RCC API (https://sdk.innovaphone.com/13r2/doc/appwebsocket/RCC.htm) for this purpose.

However this API do not give you a list of users, like you would expect it from a REST API. The RCC API is based on signalling messages, that must be tracked by your API consumer application. In other words, you build up a list of current calls by receiving incoming messages from RCC API. Also any changes to the list of current calls inside of your application must be applied from the received RCC API messages.

> When we get connected users list, we have an issue

> when the user pick up the handset, because he disappear

> from the list, and we need more data like : the number

> dialed, current time of communication, the status of user

> (busy, in communication, ...)

To be able to understand what exactly is not working as expected, we need some input from you. If possible, please post here complete communication (messages from/to API) of described use case.

Hello Andreas,

To clarify my questions, I'll give you an example below.

We are using websockets with Javascript directly on a HTML page, like the BusinessCard exemple. When we are connected to websocket and sending messages like "EndpointPresence" to the server, we only have some data like this : {"messageType":"EndpointPresence","name":"Adrien","phoneStatus":"open","imStatus":"open","activity":""}, which is not enough.

We need to get more datas like : number dialed, call direction and more.

The objective is to retrieve the list of users of a PBX and to follow their status "in real time", a bit like the software Operator.

Currently, we use SOAP to do this, because we get more data with this method.

Regards.