innovaphone Apps SDK Developer Forum

Registered 4 years 125 days

Ralf 5242 Friday, 10 November 2023, 01:22 PM

Web-Softphone it is not "visually" shown that any "forward" is active

Additional question/note:

In the Web-Softphone it is not "visually" shown that any "forward" is active. In the "normal" Softphone" you could see that there is a forward active but in the Web-Softphone not. This makes the handling for the user difficult.

Thank,

Ralf

Registered 4 years 125 days

Ralf 5242 Monday, 4 December 2023, 12:57 PM

Re: PbxAdminApi - Option "Call forward based on Presence"

Can someone please take a look at this?

Thanks,

Ralf

Moderator

Registered 13 years 109 days

Andreas Fink (innovaphone) Wednesday, 13 December 2023, 03:35 PM in response to Ralf 5242

Re: Web-Softphone it is not "visually" shown that any "forward" is active

Hello Ralf,

i have moved this question to an extra thread.

Could you describe more detailed the problem? Maybe with screenshots?

As I can see both of the myApps Softphone and Browser Softphone shows a call forward.

Best Regards

Andreas Fink

Registered 4 years 125 days

Ralf 5242 Monday, 8 January 2024, 10:13 AM

Re: Web-Softphone it is not "visually" shown that any "forward" is active

Hello,

In the screenshot you see on the left the Browser-Softphone. Here is no "indication" that the user has a "redirect on busy".

On the right is the same user in the myApps Softphone. Here you can see that a redirect is set.

Also in the myApps Softphone you can easily change the redirect (by pressing on the button). In the Browser-Softphone you have to edit the profile (you don't find this option easily).

Best Regards,

Ralf Kloth

Screenshot-2.png

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