Busy On ... Calls
Does anyone know a configuration for a telephone, it must be busy if the call is internal, if the call is external Waiting queue must be delivered.
Registered 12 years 131 days
Giulio 990 Friday, 21 June 2024, 12:38 PM
Registered 6 years 43 days
Mathias 4471 Friday, 21 June 2024, 01:20 PM
Re: Busy On ... Calls
Hi,
I don't really know, what you mean with "WQ must be delivered"
If I understand that correctly, your goal is that internal calls can never reach said Telephone and external calls get forwarded to a waiting queue.
So you can just put a call forwarding (CFU) on the user with the parameter only int. and send that to a destination of your liking.
Some kind of Announcement that this number is not reachable or whatever makes the most sense for your cause.
And another CFU for "only ext." that sends the calls to your WQ of choice.
Greetings
Mathias
Registered 12 years 131 days
Giulio 990 Friday, 21 June 2024, 04:31 PM
Re: Busy On ... Calls
Okay, then just turn off call waiting and make a CFB only ext. to the WQ
Registered 12 years 131 days
Giulio 990 Friday, 21 June 2024, 04:42 PM
in response to Mathias 4471
Re: Busy On ... Calls
my goal is that only an internal call can reach said telephone, while external calls are forwarded to a queue and can reach said telephone.
Registered 6 years 43 days
Mathias 4471 Monday, 24 June 2024, 09:58 AM
Re: Busy On ... Calls
Then put a CFU on the userobject with "only" and "ext." active and put in the WQ number as destination.
So direct external calls to the user get forwarded to the WQ and the user gets signalled the calls via the WQ, but internal calls get through directly to the user.
So direct external calls to the user get forwarded to the WQ and the user gets signalled the calls via the WQ, but internal calls get through directly to the user.
Registered 3 years 316 days
Andreas Richter Friday, 21 June 2024, 01:46 PM
in response to Giulio 990
Re: Busy On ... Calls
Hello Guilio,
I also don't seem to understand exactly: If the phone is busy (i.e. Busy on 1 call is set) then internal callers should hear the busy signal and external callers should be forwarded to a queue?
Or should the phone always be busy for internal calls and be forwarded to the queue for external calls?
Andreas
Registered 12 years 131 days
Giulio 990 Friday, 21 June 2024, 02:00 PM
Re: Busy On ... Calls
Excuse my bad English.
ES: if the extension is busy on a call, it must be busy for internal calls, but not for external calls...
ES: if the extension is busy on a call, it must be busy for internal calls, but not for external calls...
Registered 6 years 43 days
Mathias 4471 Friday, 21 June 2024, 02:40 PM
1 of 1 users consider this post helpful
Re: Busy On ... Calls
Okay, then just turn off call waiting and make a CFB only ext. to the WQ
Registered 12 years 131 days
Giulio 990 Tuesday, 25 June 2024, 09:21 AM
Re: Busy On ... Calls
Bye,
Great would be to have:
"Busy On ... Internal Calls" =1
"Busy On ... External Calls" = ...
Great would be to have:
"Busy On ... Internal Calls" =1
"Busy On ... External Calls" = ...